AxisTV Desktop Messenger Deployment --XML File not being read

Last post 08-27-2009 9:44 AM by jlaccruche. 5 replies.

Page 1 of 1 (6 items)
	Sort Posts: Previous Next

07-01-2009 12:19 PM

johnb
Joined on 07-01-2009
Posts 3

AxisTV Desktop Messenger Deployment --XML File not being read

Reply Contact

When running setup.exe the setup file does not read the XML and pull the configuration information. We would like this to be automated since we don't want to configure by hand.

The server configuration is setup and the XML file is as below (blanked out our servername with Xs):

<?xml version="1.0" encoding="utf-8" ?>
<DesktopMessengerConfiguration>

</DesktopMessengerConfiguration>

07-02-2009 9:54 AM In reply to

jlaccruche
Joined on 04-08-2008
Norcross
Posts 65

Re: AxisTV Desktop Messenger Deployment --XML File not being read

Reply Contact

Hi johnb

Automation configuration of the Desktop Messenger client is achieved through the use of a special XML file,
named DesktopMessengerConfiguration.xml, that is placed in the installation folder
(usualy: C:\Program Files\Visix\AxisTV Desktop Messenger) along with the messenger’s executables.  When the messenger client begins execution,
it looks for this file and, if found, reads the file and applies all the settings in the file.  Once the settings have
been applied, the messenger then deletes the configuration file.  The presence of the file indicates that it
should be processed –but only when the messenger client first launches.
All items in the messenger’s configuration dialog are represented in the XML file.The three most important
parameters are the publisher’s URL, the default distribution list’s Id (which is a UUID),
and the proxy credentials, if any.

Thank you,

07-02-2009 11:47 AM In reply to

johnb
Joined on 07-01-2009
Posts 3

Re: AxisTV Desktop Messenger Deployment --XML File not being read

Reply Contact

Hi,

That is what I am saying the automation configuration is not being achieved. We have the XML there in the Programs Folder and it does not work. The file is not deleted. The AxisTV Desktop Messenger is not configured. The XML file was given to us by a Visix tech support person through a WebEx session on our server. His parting comment to our analyst was, "If this XML file does not work, I don't know what to tell you."

So even if the XML file is in the %system drve%\Program Files\Visix\AxisTV Desktop Messenger folder; the automatic configuration does not take place at installation, at log off and log on, or even a reboot.

07-09-2009 10:21 AM In reply to

jlaccruche
Joined on 04-08-2008
Norcross
Posts 65

Re: AxisTV Desktop Messenger Deployment --XML File not being read

Reply Contact

Hi johnb

We are doing some internal research about your issue and will get back with you as soon as we have solution.

Thank you,

08-19-2009 1:41 PM In reply to

johnb
Joined on 07-01-2009
Posts 3

Re: AxisTV Desktop Messenger Deployment --XML File not being read

Reply Contact

Hi it has been over a month. The Visix tech had the name of the XML file incorrect but still it only configures half-way (it does not set up the subscription).

John

08-27-2009 9:44 AM In reply to

jlaccruche
Joined on 04-08-2008
Norcross
Posts 65

Re: AxisTV Desktop Messenger Deployment --XML File not being read

Reply Contact

Hi John,

Just a follow up to see whether or not you were able to test the DesktopMessenger auto-configuration .xml file. I asked James, one of my techs, to work with you on that issue and it looks like he provided you with the tools to successfully test the auto-configure process. Give us a feedback.

Thank you,

Page 1 of 1 (6 items)

User Forum