Client Services – New Additions

2008-03-11T16:28:00Z

In recent months, I am pleased to announce that 4 new associates have joined the rapidly growing Client Services Group. Javier Ayala, Alexandria Farar, and James Mize have been a valuable addition to our helpdesk and implementation team. We also welcome Ellyce Kelly, as the newest addition to the training team. Together, our goal is to provide superior service and technical support for customers, resellers, and technology partners. The addition of personnel has enabled Client Services to extend operating hours to better support our customers in other time zones. The new hours are 8:30AM to 7:30PM EST Monday through Thursday, and 8:30AM to 5:30PM EST on Friday. We have also recently completed construction on our new Network Operations Center (NOC). The six-station NOC is equipped with more than 20 displays, servers, workstations, signal routing technologies, and real-time call management and diagnostic applications. This facility addition is designed to provide an active, collaborative environment where Client Services staff are better able to monitor, troubleshoot, and quickly service Visix client calls. The NOC also houses the company’s high-end dynamic visual messaging system, AxisTV Enterprise, which delivers corporate communications to NOC staff, as well as remote and Atlanta-based personnel.

Visix Tech Support

Client Services – New Additions